Refund and Cancellation Policy

Last updated: November 5, 2026

1. Summary

Here is the short version. The sections below give the details.

There is no subscription, so nothing renews and there is nothing to cancel.
Within 14 days of a top-up, you can get a full refund of that top-up if none of its tous have been used.
Used tous are not refundable.
If a paid action did not work because of a technical failure, we restore the tous it used.
Duplicate charges are always refunded.
Your rights under mandatory consumer law always apply.

2. How payments work

There is no subscription. InviteTous uses prepaid credits called “tous”. US$1 buys 20 tous, and each top-up is a one-time card payment in US dollars of US$1 to US$200. Payments are processed by Hyp (formerly YaadPay), a licensed payment processor in Israel. We never see or store your full card number.

Tous do not expire while your account is active. They have no cash value, cannot be transferred and cannot be exchanged for cash, except as described in this policy. The full rules for tous are in our Terms of Service.

3. Refunds of unused top-ups

Within 14 days of the date of a top-up, you can ask for a full refund of that top-up, as long as none of its tous have been used.

Our system checks this against your current balance: a top-up can be refunded only if your balance still covers all the tous from that top-up. For example, if you topped up US$10 and received 200 tous, you can get the full US$10 back as long as your balance is still at least 200 tous.

Tous count as used once they leave your balance, including when you buy WhatsApp messages for an event in advance. If any of the tous from a top-up have been used, that top-up can no longer be refunded.

The 20 free tous given to new accounts have no cash value and are never refunded.

When a top-up is refunded, its tous are removed from your balance.

4. Used tous and the right of withdrawal

Paid actions, such as sending WhatsApp messages, creating AI images or removing a watermark, are delivered immediately. By spending tous, you ask us to perform the action right away.

Used tous are not refundable. If you live in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase. By spending tous, you acknowledge that you lose that right of withdrawal for the tous you have used, because the service has been fully performed. Unused top-ups remain covered by section 3.

Cancelling or postponing your event does not make used tous refundable. You can send your guests a cancellation notice: the first notice is free, and each additional notice costs 1 tou per guest.

5. Technical failures

If a paid action did not work because of a technical failure, for example an AI image that was charged but not created, tell us at ben@spacode.co.il and we will restore the tous used for it to your balance.

We do not restore tous for actions that worked as intended, even if the result was not what you hoped for, for example when a guest does not reply to an invitation.

6. Duplicate or mistaken charges

If you were charged more than once for the same top-up, or charged because of an error on our side, we will refund the extra charge to your card in full.

7. How to ask for a refund

Email us at ben@spacode.co.il and include:

the email address or phone number you use to sign in to InviteTous
the date of the top-up
the amount, if you know it
for a technical failure, a short description of what went wrong

We may ask for more information to confirm that the account is yours.

Approved refunds are paid back to the card you used, through Hyp. A refund usually appears within 5 to 14 business days, depending on your bank. Because payments are in US dollars, the amount on your statement may differ from the original charge if your bank converts currency.

8. Card disputes

If something looks wrong with a charge, please contact us before you dispute it with your bank or card issuer. We can usually fix it faster. This does not limit any right you have to dispute a charge with your card issuer.

9. Cancellation and closing your account

Because there is no subscription, nothing renews and there is nothing to cancel. You can stop using InviteTous at any time.

You can delete your account at any time in Settings, and we will ask you to confirm with a one-time code. Your remaining tous are deleted with your account, so if a top-up can still be refunded, ask for the refund before you delete your account.

If we close your account because you breached our Terms of Service or Acceptable Use Policy, unused tous may be forfeited, except where the law requires us to refund them.

10. Your rights under consumer law

This policy does not limit the rights you have under mandatory consumer protection law. Where that law gives you more rights than this policy, the law prevails. This includes, for example:

in the European Union and Spain, EU consumer law and Spain’s General Law for the Defense of Consumers and Users
in Mexico, the Federal Consumer Protection Law (LFPC), and you can also contact PROFECO, the Federal Consumer Protection Agency
in the United States, the consumer protection laws of your state
in Israel, the Consumer Protection Law, 5741-1981

11. Contact us

For refunds or questions about this policy, contact Spacode:

Email: ben@spacode.co.il
Phone: +972-54-476-3639
Address: Isser Harel 1, Or Akiva, Israel